Total Results Sleep Coaching Package Client Agreement
I look forward to working with you! As a Gentle Sleep Coach SM, I am dedicated to helping parents and children get a restful night’s sleep! I am deeply committed to helping you achieve your sleep goals. Together we will explore what you want and how to get there.
These terms are applicable for Private Sleep Coaching Services provided by Tulsa Pediatric Sleep Consulting, LLC to you, the Client (“Client” or “you”).
EXPECTATIONS OF COACHING
Coaching services are not in any way to be construed as, or a replacement for, medical advice. You understand that I am not a medical professional and can’t make medical diagnoses. You also understand that your child’s sleep patterns or difficulty sleeping may be symptomatic of a condition for which medical intervention or medical treatment is advised. If we have any reason to believe that your child’s sleep difficulties may be related to a medical condition, I may advise you to consult with your child’s doctor before beginning the sleep training plan we discuss. You are solely responsible for discussing any possible medical conditions with your child’s physician or other health professional. You understand that you assume primary responsibility for the health of your child and, to the extent permitted by law, you will not hold me or my practice responsible for any outcomes resulting from complications that are outside of my control.
As your coach, you can expect me to:
- Be a partner in helping your child sleep better.
- Provide encouragement and support.
- Respect the confidentiality of the agreements we make.
- Give you input and straight-forward feedback.
- Listen carefully to what you say.
I expect that you, as my client will:
- Take good notes during the consultation.
- Communicate openly and honestly with me about any questions and concerns about your child’s sleep, including any special needs, health issues, medical conditions, and/or emotional situations.
- Follow the American Academy of Pediatrics recommendations for safe sleep.
- Commit to the plan and carry out the steps in the sleep plan we develop with complete consistency. You acknowledge and understand that the sleep coaching program’s effectiveness depends upon consistent follow through both during and after training.
- Keep a sleep/wake/eating log during sleep training.
- Take ownership for your progress and your accomplishments.
- Not plan any travel for at least 3 weeks AFTER your child is consistently sleeping through the night.
THE SLEEP HISTORY FORM
Your Sleep History Form should be filled out before you schedule your appointment. This form will help me understand your family’s sleep situation and your goals.
THE CONSULTATION
I will send your tentative written sleep plan approximately 15 minutes prior to our consultation. During the consultation I will ask you for any other information you would like to share that will help me complete the plan to improve your child’s sleep, discuss method options, and answer any questions you may have. You will get a final copy of the plan after the consultation.
You may choose between a phone consultation, FaceTime, or Zoom call. I will call you at the number listed on your Sleep History Form if you choose a phone or FaceTime call. If you choose Zoom, please meet me in my Zoom room at that time. The link will come in the email with your sleep plan.
It is important that this time is distraction-free, so it is preferable that your child is not with you or has a babysitter. It is also preferable (though not mandatory) for both parents to be present at the consultation so you can be on the same page regarding the sleep coaching and helping your child learn to sleep better.
Consultations take between 60-90 minutes. If we go over the 90 minutes, time may be deducted from your follow-up support.
THE SYSTEM OF MONEY
The total for this package is $500 and is due at the beginning of our coaching agreement.
Insurance. I do not accept insurance. You may request an invoice to submit to your insurance company but I cannot guarantee reimbursement for any fees or for expenses you may incur for the coaching sessions.
Refunds/Cancellations/Reimbursements
Refunds: Your payment will not be refunded after your sleep plan has been sent to you (15-30 minutes prior to our consultation).
All consultations must be scheduled within one month of purchase. If you have not scheduled within this time frame, your payment will be refunded minus a $50 administrative fee. (Unless you have already received your sleep plan, in which case there will not be a refund.)
Cancellations: If you decide to cancel or reschedule the consultation I ask that you notify me at least 24 hours in advance so that I may offer your appointment time to another family.
If you cancel or reschedule your consultation with less than 24 hours notice, there will not be any refunds.
If you cancel after you have submitted your Sleep History Form but before I have sent your written sleep plan, I will keep a $50 cancellation fee and reimburse the rest.
You can only reschedule your consultation up to three times. If you do not honor your third appointment, your consultation will not be rescheduled and your package will be terminated without a refund.
Reimbursements: I will reimburse any unused follow up call time. I will refund this money via PayPal only. I will not reimburse money in the form of cash/check. This reimbursement can be refunded for up to 1 month after your consultation date. There will not be a refund after that time period. (I reserve the right to extend the deadline for this refund for extenuating circumstances.)
FOLLOW-UP SUPPORT
Assessment of sleep log: You will receive feedback on your child’s log during each follow up call and email.
Follow up phone calls: The follow up calls can total up to 80 minutes. This time can usually be spread over four follow up calls, however, if your calls go longer you may not get all four calls. We will use all of your calls first and then the week of emails. All follow ups will be done over the phone and I will call you during the scheduled time. Any follow up calls canceled with less than 24 hours notice will still count as a call. If you miss my phone call during your scheduled time, you have 15 minutes to call me back. I will also try calling you a second time but if we still do not connect, it will count as one of your follow ups.
Email Support: IF further support is needed after your follow-up calls have been used, you can have one consecutive week of email support. You will get one email per day for seven days in a row. I will respond to each email within 24 hours.
Text Support: You have two weeks of text support starting with your first night of sleep training. On the first night you may text between 7-10 pm CT. Every day after that texts must be sent between the hours of 7 am-7 pm CT. I may not be able to reply immediately each time but will get to them asap. I will reply up to 10 times per day.
Your package expires 1 month from our consultation date. I reserve the right to extend this deadline. Once your package is finished, Individual Follow up Calls/Emails can be purchased for up to a year after the original consultation date. Calls or emails are $25 each for 1 email response or a 15-20 minute call. If sleep support is needed beyond a year past the consultation date, a new Sleep History Form and consultation may be needed. If you need any follow ups, please follow this process: email me to tell me that you want to set up a call and we will schedule. I will send a PayPal invoice which will need to be paid before we talk.
OWNERSHIP OF INTELLECTUAL PROPERTY
The coach owns all rights to intellectual property so it can’t be shared with others. This includes your child’s sleep plan.
RECORDINGS
Recordings of the consultation in the format of voice and/or video is prohibited. Any recordings will result in the termination of the remainder of the consultation and/or any follow-up support, without a refund.
PRIVATE CLIENT ACCESS
Everything we will be using in this coaching experience (tools, forms, documents, resources, etc.) will all be housed conveniently on a secured and confidential "Private Client Website". Upon enrolling for the coaching experience, you will be given a unique username and password. At your convenience you may access this "Private Client Website" area to access, review and/or update the tools, documents, resources, etc. that we'll be using through our coaching. I will provide you with the access information and further instructions once we begin coaching.
THE SYSTEM OF CONFIDENTIALITY
The Coach represents, warrants and agrees as follows: All information provided by the Client to the Coach during the course of the coaching relationship will be deemed "Confidential Information" and kept strictly confidential unless otherwise agreed in writing. The Coach will not disclose any communications, either verbal or written, that have taken place either between the Coach and the Client or with regard to this Agreement without the prior written consent of the Client. This confidentiality restriction also applies to testimonials, which the Coach may use for promotional reasons only with the consent of the Client. The Client may request anonymity in connection with any testimonials to be used.
Notwithstanding the foregoing, "Confidential Information" does not include information that is:
(a) previously known to the Coach prior to discussions regarding this Agreement, free from any obligation to keep it confidential, or
(b) publicly disclosed by the Client either prior to or subsequent to the receipt by the Coach of such information, or
(c) independently developed by the Coach without any access to Confidential Information, or
(d) rightfully obtained by the Coach from a third party lawfully in possession of Confidential Information who is not bound by confidentiality obligations to the Client.
The Coach may disclose Confidential Information if required to do so under applicable law, rule or order; provided that the Coach, where reasonably practicable and to the extent legally permissible, provides the Client with prior written notice of the required disclosure.
ACCEPTING THE AGREEMENT
If you are ready to experience the results you want with your child’s sleep, click "I Accept" below and you'll be prompted on how to get started.
